OakStreet Technologies is seeking a skilled and experienced System Support Executive to join our team.
Responsibilities
- Monitor, secure, operate, maintain, troubleshoot the systems, services, and applications, and provide Level 3 support for resolving the escalated support tickets/ requests.
- Design, configure, deploy, monitor, operate and maintain the systems, services and applications including but not limited to Windows/ Linux Servers (like directory service, file service, NTP, SSH, DNS, DHCP), virtualization, Microsoft Azure Cloud, IP address planning, global IP management, VPNs etc.
- Propose and design IT solutions and services independently as well as a team member.
- Design, configure, deploy monitor, operate and maintain the security solutions like Antivirus, EDR, PAM, the accounts and access management, logs management, servers and services hardening etc.
- Design, configure, deploy, monitor, operate and maintain the integrations between Microsoft Azure Cloud and on-prem services, backup/ restore services, fault-tolerant systems is required, while the expertise on Kubernetes is preferred.
- Operate and maintain on-prem datacenter, and cloud virtual datacenters and tenants.
- Planning and Budgeting development costs, recurring subscription costs, software licensing, features cost, and scrutiny of the payments.
- Prepare technical documents to support the IT procurement, policies, processes, and SOPs.
- Review and recommend design of the user services (on-prem vs cloud).
- Act as a full backup to the Network Administrator in case of his unavailability.
- Act on behalf of the junior team, in case of unavailability, for smooth functioning of the underlying user services.
- Manage team, define performance indicators, and evaluate.
- Assist and report to the immediate line manager.
- Provide Level 1, 2 & 3 support to the senior management (Director, VP & CxO level).
- Any other task in the IT domain assigned by the senior.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field is preferred but not required.
- Proven experience in providing technical support and troubleshooting in a corporate environment.
- Strong understanding of desktop operating systems (Windows, macOS) and common business applications.
- Familiarity with hardware components and peripherals, including desktops, laptops, printers, and mobile devices.
- Excellent communication and interpersonal skills, with the ability to communicate technical information clearly and effectively to end-users.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Experience with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol) is a plus.