- Services
Inbound Call-Center
- Insights
- About Us
- Careers
- Contact Us
- Services
Inbound Call-Center
- Insights
- About Us
- Careers
- Contact Us
Our Tier 2 tech support helpdesk is mindful that sometimes basic support is insufficient, we can upgrade your customer experience by using advanced CRM tools.
Our Tier 2 tech support crews are made up of highly capable and trained professionals with appropriate skills, tools, and knowledge to handle even the most complicated customer service challenges. Our team is readily available to help with advanced query troubleshooting, software and hardware support, account and billing questions, and product and service requests. Our services can be scaled to your business needs so you can achieve cost-effective customer care solutions.
Every business is unique and carries its own individual processes and personality, this is why we offer multiple tier-based services to all our clients. You might be thinking, what distinguishes Tier 2 Support from Tier 1? Our Tier 2 crew goes beyond by providing specialized, in-depth assistance for more complex matters, while our Tier 1 team excels at resolving basic technical necessities.
Our technical helpdesk pros always remain patient as they work intricately to fix any difficulty as quickly and efficiently as probable, but if it turns out that it needs even more specialist help, our Tier 3 Crew is here to lend a hand by dedicated resources.
We have established our top Tier 2 help desk personnel because we know that situations can occasionally become a little complicated. If your customers need assistance with any complex technological challenges, our team of professionals is there to guide them. Making things simple for you is our top priority, and we will try our best to address your problems promptly and effectively.
At OakStreet Technologies we offer a comprehensive contact center solution to every industry, it means that we have invested ourselves and our resources to the maximum to ensure your customers are dealt with the utmost care.
All you need to do is connect with us and provide the necessary information so we can devise a custom technical helpdesk solution just for your business. Having an efficient customer support protocol is a strategic investment for any business, our outsourced technical helpdesk solutions offer great utility with maximum scalability.
Join the digital revolution with minimum hassle, automate your business processes with premium ERP & CRM solutions with affordability and seamless support.
Our Tier 2 technical helpdesk pros must undergo strict and regular training, they have a more robust quality standard to follow, and their supervision is rigorous as well. Through these and more practices we ensure that our Tier 2 technical helpdesk becomes the ultimate measure to ensure total customer satisfaction on every call.
Our Tier 2 technical helpdesk staff are equipped with better customer understanding, they can deal with their callers better as they can access their purchase history and other previous communications easily. When a customer realizes that their past experiences are known by their brand, they feel a personal connection, and this is what we strive to build so that you can retain your customers and enhance their loyalty as well.
Another great benefit that you will receive from us is that our Tier 2 technical helpdesk staff has significant industry experience. It means that they will have deep insights into the probable issues being faced by your customers. Having an expert to handle your customers will be a valuable addition to your services and the overall customer experience you offer.
Another big benefit of outsourcing our technical helpdesk Tier 2 services is that your customers will be managed through the support of advanced CRM tools that are designed particularly to ensure maximum customer satisfaction. It also means that your customers will receive a well-coordinated service as our experts can provide customer support through chat, emails, and live calls simultaneously.
You are just one form submission away from a prompt meeting.
Copyright © 2023 OakStreet Technologies. All rights reserved.
