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Once determined by our technicians if a resolution requires further expertise, a ticket is opened and the customer is transferred to the next tier of support, where a senior technician with relevant product knowledge will resolve the issue as soon as possible. A quick resolution of an issue is our utmost priority, therefore, we let our clients set the Service Level Agreement (SLA) criteria which are followed diligently by our technical support team.
We can also provide our tier 1 support based on your tailored needs, for example, you want us to cover only specific hours in the day or want us to cover your customer services over the holiday season. We can also handle your overseas or non-English-speaking customers. We aim to design technical helpdesk support just the way you want it, as this way we ensure you receive maximum utility from our services.
At OakStreet Technologies we understand how essential your customer’s time is, and we will make every effort to fix your customer’s problem quickly and effectively. However, in some circumstances, the problem might need more sophisticated technical assistance. If such a situation occurs, we can activate our Tier 2 and Tier 3 support assistance to help your customers at any time.
We will be motivated and dedicated to serving you as our valued client. Still, if you have any second thoughts you can have a mock call with us and experience how our customer services will be helping your customers when we are aboard your respective business.
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Our technical helpdesk will receive all the necessary training to ensure that they serve your customers or callers in the best way possible. Our helpdesk professionals always remain empathetic and approach each call as effective problem solvers. Your customers will be thankful as they get all their queries and grievances resolved professionally and systematically.
We can assist your customers to work around any issues they might be facing related to your product’s hardware or software issues by attaining complete product knowledge beforehand. This way we can ensure you get to focus on the growth of your business and may be targeted for a promotion to achieve more sales.
We are completely prepared to serve your accounts and billing-related customer support services as well. We can handle large volumes of calls efficiently by carefully maintaining the call ratio per resource. This way you can get a cost-effective solution without having to compromise on your customer service quality. We can also provide services that will specialize in your service area or your company’s portfolio.
Our technical helpdesk professionals can offer premium-level sales assistance ensuring your buyers are fully entertained and served with the highest courtesy standards one could think of. You can also hire us if you want to explain the details of your products comprehensively without having to dedicate your in-house resources to this basic job.
We also specialize in order-taking and responding quickly to several requests made by your customers. During these calls, our dedicated technical helpdesk operatives can attempt to upsell your customers while remaining very subtle and offering better value deals to your customers. Our services are centered on providing the best customer care solutions based on your business and industry, we can develop the standard operational procedures for you, or you can guide us on how to serve your customers and we will follow your lead.
You are just one form submission away from a prompt meeting.
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