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Our surveys provide actionable insights from your target audience with ease and affordability.
We can help companies gather and maintain empirical data regarding competitor products, prices, or market size, our specialist team of call center agents can conduct this research for you. All responses will be accurately captured, recorded, and reported on within an agreed timescale.
Our customized CRM allows us to produce surveys and research reports in a format suitable for you. When customer surveys are performed by professional operators you can maximize the number of completed survey questions and gain valuable insight into aspects of your service that could be appraised and improved.
Surveys and data collection done through direct phone calls is a great feature being practiced in the corporate world that aims to conduct quality market research. Our direct call surveys are based on making calls to a carefully selected sample of people and collecting information through mutually prepared questionnaires that aim to address your needs in the most efficient way possible.
Organizations across the US often carry out research since they require primary data to make better business decisions. To conduct surveys for purpose-based data collection, direct calls have fundamental benefits and are the reason they are still exceedingly popular in the modern corporate world.
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The cost of conducting this type of research is much lesser if compared with physical data collection. Any procedure that requires a one-on-one interview is much more expensive. Consequently, we can say that it is an effective way of gathering evidence at a lower cost.
It is much easier to sample people from various walks of life when you just call them, instead of when we must go meet them physically after getting appointments and all. You will be able to select your sample size and other characteristics of respondents from different geographical locations and socio-economic standpoints or different countries without having to spend too much money and time.
Another useful plus point of direct calling surveys is direct communication with the respondent through an impersonal medium such as phone calls. It means that the interviewees will be able to say what they think without any regrets or fear of being associated. In personal surveys, many respondents are restrained from offering their honest points of view on certain controversial matters.
The time to finish a direct call survey campaign is much less than any other survey approach. Surveys done by mail take a long time between when we send and receive all the communications. The surveys done by personal meetings include travel costs, meeting times may change due to uncertain incidents and there are many other similar aspects.
The credibility of the survey is always critical to judge if its findings are unbiased or influenced when you go for direct call surveys as a research tool for empirical data collection. It will be crucial to have the appropriate resources and tools that facilitate you to be as efficient as possible in your research.
The significance of Interactive Voice Response (IVR) systems can be discussed, as calls made through this tool will automatically record the respondent’s answers to various survey questions. You will be able to carry out telephone surveys quickly and efficiently. You can also have active control of them all thanks to the features it offers.
With the IVR calling solution, you can automatically conduct short surveys that do not have very complicated questions. With the use of pre-recorded messages, we will present the questions to the client and through the telephone keyboard the client will be able to answer them. This option is very useful for conducting fulfillment surveys, for example, you can ask the respondents to rate your service or product from 1 to 5 where 1 being least satisfactory and 5 being completely satisfied.
Furthermore, with the call recording and statistics service offered by the automated survey solutions, you will be able to keep track of all the call recordings to evaluate the weak and strong points of your service or products. This will give you peace of mind when carrying out the data collection or survey because you can focus on it and later review it to see the details.
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