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- Careers
- Contact Us
Customer centric businesses often outsource email support services to enhance their customer engagement while driving more sales through email marketing practices.
Every business uses email to communicate. Harness the potential of your email programs to improve customer support and business connections. Oak Street Technologies leverages the power of email support software to manage inflow, responses, collaboration, and craft analytics and reports to make your business function at its best.
Email support is helpful for clients because it allows for asynchronous communication: the customer may send an email message whenever they want, and the firm will answer as soon as it is able. The customer does not have to wait on hold or put up with an uncomfortable or vexing phone call. Email assistance also creates a “paper trail” for consumers and businesses, allowing them to manually document concerns and refer back to previous sections of a conversation. If one agent is unable to fix a problem, the email might be passed to another.
But email has the ability to do more. For customer service in particular, automated email messaging makes it challenging to access live support. We can help you set up email systems to automate answers to specific requests. This immediate support is crucial for scaling up customer service.
Join the digital revolution with minimum hassle, automate your business processes with premium ERP & CRM solutions with affordability and seamless support.
We have a highly talented, trained, and experienced staff of contact center specialists who are trained to offer excellent non-voice support services. Our knowledgeable email support staff can respond to all of your emails in a timely and suitable manner.
Let no email go unanswered again. Our professional staff works on a 24/7 basis, 365 days a year! Rest in the confidence all email communication is addressed correctly and quickly.
All your customers’ inquiries will be handled 24 hours a day, 7 days a week, you will never be inaccessible to your clients.
Our organization provides the dynamic solution to sort email received from different platforms including Yahoo, Gmail, Outlook, and many others. The system efficiently manages email traffic in addition to assigning, prioritizing, sorting, and tracking communication. Our solutions provide conversation tracking which users can set with varying statuses as needed. Here is your smart solution for automatic replies to common queries.
In addition, our software serves as the central hub for monitoring and tracking all current customer questions. Access messages from live chat, social media, phone calls, and your knowledge base. Expect your email platform to do more. We’ll make it happen.
After a thorough discussion with you overviewing your client’s common needs, we construct an individualized response platform. From this we build a knowledge database of commonly asked questions from your clients.
You are just one form submission away from a prompt meeting.
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